Refund Policy
At quorly, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund. Our policy ensures you can try our services risk-free.
1. Refund Eligibility
- You must request the refund within 14 days of your payment date
- You must have used 20% or less of your purchased credits (at least 80% must remain unused)
- Refunds are only available for your most recent credit purchase
2. Important Notes
- Credit packs purchased separately are non-refundable
- After a refund, all remaining credits from the refunded purchase will be forfeited
- Refund requests must be submitted within the 14-day window
- Refunds are processed to the original payment method
- Processing time for refunds may take 5-10 business days
3. How to Request a Refund
- Contact our support team at support@quorly.com
- Include your account details and reason for refund
- Our team will review your request within 2 business days
4. Exceptions
- No refunds are available after the 14-day period
- No refunds for additional credit packs or purchases outside your most recent transaction
- No refunds if more than 20% of credits have been used